About the Opportunity

Our Community & Operation Manager is an essential part of our business with the mission to enable our residents to thrive. 

As a Community & Operation Manager, you are integral to elevating our residents’ experience at Founders Founders. You will report directly to the Founders Founders’ Board and will be responsible for ensuring we meet our residents’ needs while maintaining Founders Founders’ standards. In addition, you’ll ensure we deliver on our targets for an un-compromised residence experience through curated events based on residents’ interests, introducing residents to each other for business opportunities and networking while creating a welcoming environment for our residents and their guests.

In this role, you’ll:

Buildings Operations and Management:

• Conduct timely fashion walkthroughs to address any issues, escalating any recurring issues to the Board.
• Know and explain Founders Founders policies and procedures and communicate, inform, and update members on building issues via email, in person, or broadcast (e.g., Slack).
• Manage the energy in the building, ensuring music levels and activities are appropriate to the daypart and occasion.
• Liaise with in-building and third-party cleaning companies to ensure space is kept up to standards.
• Track, audit, and organize keys collected and distributed. Manage keycard stock and request new inventory as needed.
• Most importantly, make sure the Founders Founders building exceeds the residents’ level of expectation.

Events:

• Plan and execute Founders Founders’ “Value-Driving” and “social” events in the buildings.
• Distribute all necessary info to promote the event, including the creation and posting of weekly events posters and individual event posters.
• Ensure building-specific operational requirements are met for each event (bar/restaurant, garage, entrance, decoration, elevators, HVAC, etc.).
• Select, based on the Founders Founders’ cultural rules, and help execute events proposed by the residents or even outsiders.

 Residents Engagement & Retention: 

• Complete scheduled, quarterly conversations with each resident Founder to help them maximize the value of their Founders Founders membership while checking in on all members regularly to understand their ongoing experience.
• Anticipate residents’ and guests’ needs before they arise using relevant information collected about residents to enhance and personalize their experience.  
• Follow up in person with all residents who’ve submitted a lousy rating for conference rooms, poorly rated a ticket, or offered a negative response.
• Support front desk coverage schedule as needed, ensuring consistent coverage during business hours. 

Move-In & Move-Out:

• Conduct pre-move-in meetings with all new residents to ensure a successful move-in.
• Curate new residents’ onboarding materials, such as welcome member notes, FAQ guides, etc., to provide on move-in day. 
• Conduct move-out interviews to understand the departing residents’ overall experience.

Sales:

• Conduct building tours set up by yourself or the Founding team for new prospects as needed.
• Be actively looking for new Founders to invite to our buildings.

Safety and Security:

• Review and understand the role in the building management & Founders Founders provided Emergency Action Plans. 
• Create incident reports as necessary, Respond appropriately and escalate any medical emergency (injury or illness), and respond to instructions from Leadership regarding emergencies or security alerts.